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Check out our FAQ section below!

Frequently Asked Questions!

Questions? You can always contact us anytime. But before that, take a moment to go through the FAQ’s.

Location

  • Where is Printers & Presses located?
    The various product fulfillment centers we use are located throughout the United States and Canada. Products are audited, prepared, and professionally packaged accordingly on site and shipped nationwide for only $199.

    Our main call center is located in the wonderful city of Montreal, Canada. Calls, emails, and online inquires are routed through our main call center. Orders are processed here and subsequently dispatched from a fulfillment center in the United States or Canada.
  • Where is your shipping facility located?
    The product fulfillment centers we use are located throughout the United States and Canada. Depending on your location and the nature of your order, the fulfillment center may vary.
  • Do you ship to our zip code?
    Absolutely. We ship nationwide, throughout continental USA and Canada for only $199, no matter what printer or press you order. We also ship internationally.

Language

  • Do you speak Spanish?
    Si! Se habla español.
    Yes, absolutely. Several of our customer care representatives speak Spanish.

Brands

Company

Product & Quality

  • What makes you better than the competition?
    We care. We offer great product advice. We try our best to find the best product fit for your needs. We’ve built a no-pressure sales organization. Our customer representatives will take their time to help you with all your questions. We’re confident we offer the broadest line of high quality repossessed and gently used printers in like-new condition at arguably the most competitive prices in the industry with the most comprehensive warranty.
  • Why should we buy from you?
    We promise to take great care of your business needs and offer you the best customer experience. We’ll work diligently to find the best product fit for your needs. We’ll take care of your shipping and delivery for only $199. We’ll install and network your like-new office printer for only $199. We’ll make sure your installation is done right. For your full peace of mind, we’ll include our 2-year product warranty, and if you wish, we can extend that for you.
  • Do you sell brand new office printers?
    Yes, on occasion, we can also quote you on a brand new unit. However, our most outstanding bargains are on repossessed equipment and gently used off-lease equipment in like-new condition. Be sure to ask one of our dedicated customer representatives about our highest discounted opportunities.
  • Do you sell gently used office printers?
    Yes. Absolutely. It’s our specialty. We highly recommend buying gently used. It is by far the best way to obtain the most impressive bargain without sacrificing quality or features. Actually, if you were to place one of our gently used office printers next to a brand new one, you would be hard pressed to tell which one is which. Best of all, our equipment is warrantied to operate like new.
  • Do you sell repossessed office printers?
    Yes. We specialize in selling repossessed equipment with extremely low copy counts on the meters.
  • Do you sell refurbished office printers?
    Yes, but a little note of caution here. The equipment we sell does NOT require refurbishing, and that’s actually a really good thing. Often, the use of the term ‘refurbished’ may imply the equipment was already used quite heavily. Our company specializes in selling like-new equipment with extremely low copy counts, and this means our equipment does not require any major refurbishing. Buying an office printer from us is like buying a family car with only 5 or 10 thousand miles on the odometer.
  • Do you sell digital presses?
    Yes -- the very best models in the market.
  • Do you sell wide format printers?
    Yes -- all major makes and models, subject to availability. Wide formats are one of our specialties.
  • How can we be sure the printer we buy won’t turn out to be a ‘lemon’?
    All the brands of office printers we sell are world-renowned with solid reputations for durability and reliability. Before we sell a new model, we go the extra mile and consult BuyersLab.com, an independent, industry leading resource containing great product reviews. With each sale we make, we include our 2-year product warranty to ensure your full peace of mind. This 2-year period is extendable to 5 years. Be sure to ask your customer representative about our extended warranty options.
  • Will you offer us a warranty?
    Yes. We offer a 2-year parts warranty. Please read details by clicking here. Be sure to ask your customer representative about our extended warranty options.
  • Who carries out the warranty?
    We work with a nationwide network of highly qualified service technicians located throughout North America. The same highly qualified service team we use to install your unit will be called on to execute the remainder of your warranty.
  •  Do you offer any references?
    Yes. Please be sure to ask your customer representative for references.
  • Can we see pictures of the office printer we’re buying?
    Feel free to request pictures of the unit you are buying from your customer representative.

Installation

Service

  • Will you continue to service our office printer after it has installed?
    Yes. We work with a nationwide network of highly qualified service technicians located all throughout North America. The same highly qualified service technician(s) we use to install your unit will be available to carry out a service agreement. Be sure to ask your customer representative about service agreement options.
  • How will you service our office printer if you are not physically located in our area?
    We work with a nationwide network of highly qualified service technicians located all throughout North America. The network of technicians we use includes the very same folks that Canon, Ricoh, Xerox, Konica Minolta, etc. employ to provide service to their own customers.
  • Can I use our own service company?
    Yes. Customers are free to choose their own service company to install and service their office printer according to their own negotiated terms.
  • How much does your service cost?
    Our installation package is only $199 and it includes the assembling and networking of your office printer as well as our free 30-day installation warranty. If a customer requires additional work, rates may vary depending on location and model. The national average is around $125 dollars per hour of labor. Be sure to ask your customer representative about service rates as well as service agreement options available.

Service Agreement

Shipping & Delivery

Warranty

Payment Methods

Leasing & Financing

  • Do you offer terms of leasing?
    Yes. If interested in leasing the office printer or digital press you plan to purchase, please be sure to ask your customer representative about our leasing options.